DALAT PALACE HERITAGE HOTEL $95 ($̶1̶3̶7̶) – Updated 2023 Prices & Reviews – Da Lat, Vietnam

If ever there was a bigger lie in town, the self-awarded 5* to this Hotel is probably it. You can have everything here in this Hotel of Horrors to make your stay a truly memorable nightmare. Screaming kids, banging doors, loud footsteps of running kids on floor boards, loud talking adults, incessant traffic noise, public announcement throughout the day, trucks hooting in the middle of the night, motorbike noise, cars blowing their horns, lawn mower noise under your window at 6:00AM. To top it off, there is the constant screaming from Emergency vehicle sirens 24 hours al day, all night. I have been known to slumber just about anywhere, but this noise in this hotel had me totally sleep defeated and deprived. And yet this is the most expensive hotel in Da Lat. Rooms are cold

and draughty, windows are not sealed against the elements and are badly in need of a refresh, repair or replacement. The curtains cannot be totally drawn as the curtain rails are old and also require replacement. The decorative curtains over the beds (see photo) are also badly in need of replacement and are almost falling onto the bed occupant. To top it off, there is only 1 small window for each room, the room is dark and gloomy looking more like a solitary confinement cell in a prison block, not that of a 5* hotel room. Room service too, is severely lacking. They do not replace shampoos and other stuff that is finished. To add insult to injury, they didn’t replace our bath towels today, and we had to use face towels to dry up. When we checked in 2 days ago, there were 2 bath towels, it dwindled to 1 yesterday and today there were NONE. The bed itself was uncomfortable, there was a depression in the middle of my mattress making it impossible to get into a comfortable sleeping position. Their plumbing system in the bathroom badly requires renewal, your shower water can go from medium warm to stone cold, and then to scalding hot in a matter of seconds if your neighbouring rooms are also showering. Dangerous if you have a young child using the shower. Plus there is a large window (see photo) over the bath tub, covered by a thin curtain that allows noise from the corridor to filter unabated into the bedroom. Breakfast buffet came as part of our room package, and food quality was merely mediocre. Sauces and food ran out, but often not replaced until quite a while later. There was often no supervision on the part of the staff. Young children were there to remove buns, croissants and bread with their bare hands and replace them at will. The same unhygienic practices with adult guests. I saw this morning a man who had covered his mouth when he sneezed, then picked up a couple of bread rolls with his bare hands instead of using the provided tongs. I complained to one of the staff, and the attitude was one of total indifference. Not good in these COVID times. As for the Internet access, it was virtually non existent. To put into perspective, this review was started at this Da Lat Palace Hotel, but completed elsewhere as I couldn’t upload any photos. You get slow access for about 5 minutes, then no access for another 10-15 minutes and this was the afternoon when internet loads were supposedly low. In the evenings after 10:00PM, you could almost forget it. I couldn’t access my usually websites at all last night. We also complained to the Management who were more worried about their bill being paid as opposed to the unhappiness of their Guests.

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